SERVICE POLICY: All deposits are non-refundable, and no refunds will be given for services already provided. Products cannot be returned if they’ve been used, worn, or altered in any way. If you have an issue with a product or service, please reach out within 24 hours of receiving it so we can take a look. Appointments may be cancelled at any time by the owner—if that happens on our end, your deposit will be refunded. If you need to cancel your appointment the day of, please reach out to us. 50% of the remaining balance will be charged for same day cancellations. Thanks for understanding and trusting us with your hair!